q988 game Privacy Policy
for Pakistan Players

1. Introduction

q988 game ("we", "us", "the Platform") is the operator of the online gaming and entertainment platform accessible at q988game.app. We are committed to protecting the privacy and personal data of all Pakistan players who register and use our platform, and to handling personal information responsibly, transparently, and in accordance with applicable data protection principles.

This Privacy Policy applies to all personal data collected by q988 game in connection with the registration, operation, and closure of Pakistan player accounts; the processing of PKR deposits, withdrawals, and bonuses; the delivery of customer support services; the provision of responsible gaming tools; and the general operation and improvement of the q988 game platform.

This Privacy Policy does not apply to any third-party websites, applications, or services that may be linked from the q988 game platform. q988 game has no responsibility for the privacy practices of any third party. Pakistan players who follow links from q988 game to external sites do so at their own risk and should review the applicable privacy policies of those sites independently.

2. Data Controller

For the purposes of applicable data protection law, q988 game acts as the data controller for personal data collected from Pakistan players through the q988game.app platform. As data controller, q988 game determines the purposes and means by which personal data is processed and bears primary responsibility for ensuring that processing activities comply with applicable data protection requirements.

All questions, requests, or concerns relating to data protection at q988 game — including requests to exercise data subject rights — should be directed to our English-language support team at [email protected] (plain text reference, not a clickable link). Our support team is available 24 hours a day, 7 days a week, and will acknowledge all formal data-related requests within 24 hours.

3. Personal Data We Collect

q988 game collects personal data from Pakistan players through several channels — primarily through the account registration process, subsequent account activity, and communications with our support team. The categories of personal data we collect are detailed below.

3.1 Registration Data

When a Pakistan player creates a q988 game account, we collect the following information:

• Full legal name (as it appears on the player's Pakistan CNIC)
• Date of birth (to verify the 18+ age requirement)
• Pakistan mobile number (used for OTP verification and account notifications)
• Email address
• Username and password (password stored in hashed, irreversible form)
• City and province of residence in Pakistan (optional, used for localisation)

3.2 Identity Verification Data

Before processing any PKR withdrawal, q988 game requires identity verification. This may involve collection of:

• Pakistan CNIC number and a scanned or photographed copy of the CNIC (front and back)
• A selfie photograph for liveness verification where required
• Additional identity or source-of-funds documentation for withdrawals above 500,000 PKR

3.3 Transaction and Financial Data

• PKR deposit and withdrawal amounts, dates, and reference numbers
• Payment method details (Easypaisa wallet number, JazzCash number, bank account name, or USDT wallet address)
• Account balance history and bonus transaction records

3.4 Gaming Activity Data

• Game sessions played, including game name, duration, stakes, and outcomes
• Sports bets placed, including match, stake amount in PKR, and settlement result
• Bonus claims, wagering progress, and promotional eligibility records

3.5 Technical and Device Data

• IP address and approximate geographic location at time of login
• Device type, operating system, and browser version
• Session logs, login timestamps, and access history
• Cookies and similar tracking technology data (see Section 8)

3.6 Communications Data

• Messages, chat transcripts, and email correspondence with the q988 game support team
• Responsible gaming self-assessment responses and tool usage records
• Complaint records and dispute correspondence

4. How We Use Personal Data

q988 game uses the personal data of Pakistan players for the following purposes:

q988 game does not use personal data of Pakistan players for automated decision-making that produces legally significant effects without human review. Where automated screening processes are used — for example, in fraud detection — flagged accounts are reviewed by a qualified member of the q988 game security team before any action is taken against the account.

5. Legal Basis for Processing

q988 game processes personal data of Pakistan players on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between q988 game and the registered player — including account management, PKR transactions, bonus administration, and platform access.
• Legal obligation: Processing required to comply with applicable legal requirements — including identity verification, age verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement where these interests do not override the rights and interests of Pakistan players.
• Consent: Processing for optional marketing communications, where a Pakistan player has affirmatively opted in. Marketing consent may be withdrawn at any time by contacting support at [email protected].

6. Data Sharing and Disclosure

q988 game does not sell, rent, or commercially share Pakistan player personal data with third parties. We may, however, share personal data in the following limited circumstances:

6.1 Operational Service Providers

q988 game works with trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include: PKR payment processing providers (Easypaisa, JazzCash, Raast operators, and bank partners), identity verification service providers, cloud infrastructure providers, fraud detection systems, and customer support technology platforms. These providers are contractually prohibited from using Pakistan player data for any purpose other than providing the specified services to q988 game.

6.2 Legal and Regulatory Requirements

q988 game may disclose personal data of Pakistan players where required to do so by applicable law, court order, or direction from a competent regulatory or law enforcement authority. In such cases, q988 game will disclose only the minimum data necessary to comply with the legal obligation.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of q988 game's business or assets, Pakistan player personal data may be transferred to the acquiring entity as part of the transaction. Any such transfer will be subject to the same privacy protections described in this policy, and Pakistan players will be notified of any material change to the data controller's identity.

7. PKR Transactions and CNIC Verification

Identity verification using a valid Pakistan CNIC is a mandatory requirement before q988 game processes any PKR withdrawal. This requirement exists to protect Pakistan players against unauthorised access to their funds, to comply with applicable financial crime prevention obligations, and to enforce the 18+ age restriction across all q988 game accounts.

CNIC data submitted for verification purposes is processed by q988 game's identity verification system and, where applicable, by our contracted identity verification service provider. CNIC copies and associated verification data are stored in encrypted form with access restricted to authorised q988 game personnel involved in the verification and compliance functions.

PKR transaction records — including deposit amounts, withdrawal amounts, payment channel references, and processing timestamps — are retained for a minimum period of five years from the date of the transaction to satisfy applicable financial record-keeping obligations. These records are not used for marketing purposes.

8. Cookies and Tracking Technologies

q988 game uses cookies and similar tracking technologies on the q988game.app platform to enable essential platform functionality, remember Pakistan player preferences, maintain login sessions, and gather anonymised analytics data about how the platform is used.

8.1 Types of Cookies Used

• Essential cookies: Required for the q988 game platform to function correctly, including maintaining login sessions, remembering PKR wallet preferences, and enabling secure authenticated pages. These cookies cannot be disabled without impairing platform functionality.
• Analytical cookies: Used to collect anonymised data about how Pakistan players use the q988 game platform, which pages are visited most frequently, and how navigation flows work. This data is used exclusively for platform improvement purposes.
• Preference cookies: Used to remember Pakistan player settings such as language preference and notification settings between sessions.
• Security cookies: Used to detect and prevent fraudulent login attempts, automated bot activity, and other security threats to Pakistan player accounts.

8.2 Cookie Management

Pakistan players may manage non-essential cookie preferences through the cookie settings panel accessible from the q988 game platform footer. Disabling certain cookies may affect the functionality of some platform features. Essential and security cookies cannot be disabled as they are integral to the platform's operation.

q988 game does not use third-party advertising cookies or behavioural profiling technologies that track Pakistan players across external websites for commercial advertising purposes.

9. Data Retention

q988 game retains personal data of Pakistan players for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of the active account relationship and for any legally mandated post-closure retention period. The key retention periods applied by q988 game are as follows:

• Active account data: Retained for the full duration of the account's active status.
• PKR transaction records and financial data: Retained for a minimum of five years from the date of the transaction, in accordance with financial record-keeping obligations.
• Identity verification data (CNIC copies): Retained for a minimum of five years from the date of the last verified transaction, or from the date of account closure, whichever is later.
• Customer support communications: Retained for a minimum of three years from the date of the communication.
• Responsible gaming records (self-exclusion, deposit limits): Retained for a minimum of five years from the date of the relevant action, to protect Pakistan players against re-registration during active self-exclusion periods.
• Anonymised analytical data: May be retained indefinitely as it cannot be used to identify individual Pakistan players.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with q988 game's internal data lifecycle procedures.

10. Data Security

q988 game implements comprehensive technical and organisational measures to protect the personal data of Pakistan players against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between Pakistan player devices and q988 game servers
• Encrypted at-rest storage for all sensitive personal data including CNIC records and financial transaction data
• Two-factor authentication (2FA) available to all Pakistan players and mandatory for q988 game staff with access to player data systems
• Role-based access controls limiting access to Pakistan player personal data to authorised q988 game personnel with a genuine operational need
• Regular security audits and penetration testing of q988 game platform infrastructure
• Automated intrusion detection and suspicious-activity monitoring systems operating 24 hours a day
• Incident response procedures including Pakistan player notification protocols in the event of a data breach that poses a risk to player rights

Notwithstanding these measures, no data transmission over the internet or electronic storage system is fully secure. q988 game cannot guarantee absolute security of personal data. Pakistan players are encouraged to use strong, unique passwords for their q988 game accounts, enable 2FA, and notify support immediately at [email protected] if they suspect any unauthorised access to their account.

11. Your Privacy Rights

Pakistan players registered on q988 game have the following rights with respect to their personal data:

• Right of access: You may request a copy of the personal data q988 game holds about your account, including transaction records, gaming activity data, and identity verification records.
• Right of rectification: You may request correction of inaccurate or incomplete personal data — for example, if your contact details have changed or your name was recorded incorrectly.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. Note that this right is subject to q988 game's legal obligations to retain certain data (such as financial transaction records) for statutory minimum periods.
• Right to restrict processing: You may request that q988 game restrict processing of your personal data in certain circumstances, for example while a data accuracy dispute is being resolved.
• Right to object: You may object to q988 game's processing of your personal data for direct marketing purposes at any time, and to processing based on legitimate interests where you believe such interests are overridden by your own rights.
• Right to withdraw consent: Where q988 game processes your personal data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to data portability: You may request that q988 game provide your personal data in a structured, machine-readable format where technically feasible and legally applicable.

To exercise any of the above rights, Pakistan players should contact the q988 game support team at [email protected] (plain text reference) or through the Live Chat channel on the platform. All data rights requests will be acknowledged within 24 hours and responded to within 30 calendar days. Identity verification will be required before any data access, correction, or deletion request is processed to protect Pakistan player accounts from fraudulent data requests.

12. Children's Privacy

q988 game services are strictly intended for adults aged 18 years and above. q988 game does not knowingly collect personal data from any person under the age of 18. The q988 game registration process includes a mandatory date of birth declaration and is subject to CNIC-based age verification prior to withdrawal processing.

If q988 game becomes aware that personal data has been collected from a person under the age of 18, the relevant account will be immediately suspended, all associated personal data will be deleted, and any balance — including deposits and winnings — will be forfeited in accordance with the q988 game Terms & Conditions. Pakistan parents or guardians who believe that a minor has accessed or registered on q988 game should contact our support team immediately at [email protected].

13. Updates to This Privacy Policy

q988 game reserves the right to update or amend this Privacy Policy at any time. Any revised version of this Privacy Policy will be published at q988game.app/privacy-policy, with the effective date of the most recent revision clearly displayed at the top of the document.

Where changes to this Privacy Policy are material — for example, changes that introduce new categories of data collection or new sharing practices — q988 game will make reasonable efforts to notify registered Pakistan players via their registered email address or via a prominent notice on the platform prior to the changes taking effect. For non-material changes (such as clarifications of existing practices or corrections of typographical errors), no advance notice will be given and the revised policy will take effect immediately upon publication.

Continued use of the q988 game platform after the effective date of any revised Privacy Policy constitutes acceptance of the updated policy. Pakistan players who do not agree with any material change to this Privacy Policy should discontinue use of the platform and contact support to request account closure.

14. Contact Us

For all privacy-related queries, data rights requests, or concerns about how q988 game handles your personal data, please contact our English-language support team using the following channels:

• Email: [email protected] (plain text reference — not clickable)
• Live Chat: Available on q988game.app — average response under 5 minutes, 24/7
• WhatsApp: Available via contact details provided on the platform
• Telegram: Available via contact details provided on the platform

Our support team operates 24 hours a day, 7 days a week and includes English-speaking agents who are fully trained on q988 game's data protection obligations. All formal privacy requests will be acknowledged within 24 hours of receipt and completed within 30 calendar days, subject to identity verification.

Where a Pakistan player believes that q988 game has not adequately addressed a privacy concern, the player retains the right to raise the matter with the relevant data protection authority in their jurisdiction.